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Home Improvement engagement

From three broken tracking systems to every call traced in 90 days

How we rebuilt lead tracking and local search for a family-owned flooring and remodeling showroom in Surprise, AZ.

Figures cover September 2026, first full month of unified tracking.

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Results · September 2026

Recorded job value from 6 tracked Google calls ($8,332 new customers · $61,031 returning customers)

$69K+

Recorded job value from 6 tracked Google calls ($8,332 new customers · $61,031 returning customers)

Tracked calls (59 from new callers)

72

Tracked calls (59 from new callers)

Calls from Google Business Profile (+20% vs. August)

30

Calls from Google Business Profile (+20% vs. August)

Direction requests (+11% vs. August)

99

Direction requests (+11% vs. August)

Website clicks from Google (+8% vs. August)

79

Website clicks from Google (+8% vs. August)

Rating · 104 Google reviews · 0 unanswered

4.8★

Rating · 104 Google reviews · 0 unanswered

Google Maps rankings in Surprise: “local flooring experts” (1.7), “laminate flooring” (1.9), “flooring” (2.1)

Top 3

Google Maps rankings in Surprise: “local flooring experts” (1.7), “laminate flooring” (1.9), “flooring” (2.1)

Landing pages already cited in AI search answers

4

Landing pages already cited in AI search answers

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At a glance

Client
Henley's Floor & Home Pros, Surprise, AZ (family-owned flooring & remodeling showroom)
How they found us
ChatGPT
Engagement
~90 days (July–September 2026), ongoing
Services
Local SEO, Google Business Profile management, call tracking & lead attribution, landing pages, Google Local Services Ads, AI search visibility

The problem and what we did

The problem

  • Three call-tracking systems were fighting each other, so no one could tell which marketing produced which calls.
  • The Google Business Profile phone number had been overwritten by the website vendor's listing-sync tool.
  • A 22-day website form outage went unnoticed.
  • The main phone line was flagged as "Potential Spam" on caller ID.

What we did

  • Rebuilt call tracking into one system that traces every call to its source.
  • Cleaned up and locked the Google Business Profile, and added 14 service areas.
  • Built 2 conversion landing pages, 14 city pages, and seasonal promotion pages.
  • Launched Google Local Services Ads.
  • Deployed 1,762 on-page SEO optimizations (site score 85).
  • Cleared the spam flag on the main phone line.

What the numbers mean

Before this work, Henley's had no reliable way to connect a phone call to the marketing that produced it. Now every call is traced to its source, and the team records job values against them. In the first full month, 6 calls had values entered, totaling $69,363. That includes $8,332 from new customers and $61,031 from returning customers who found Henley's again through its Google listing. 81 other tracked calls had no dollar value entered yet, so the true total is higher than what's recorded.

Early results, month three of an ongoing engagement. Recorded job values are entered by the client's team in the call-tracking system; calls without an entered value are not counted. Month-over-month changes compare September to August 2026 Google Business Profile insights. Updated monthly.

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Services involved

The work behind this engagement

  • SEO & Local Search

    Technical, content and local search work aimed at qualified demand — not vanity rankings for keywords that never convert.

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  • Website Development

    Fast, crawler-visible, conversion-focused sites. Built to be measured, maintained and defended — not rebuilt every 18 months.

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  • Conversion Rate Optimization

    Turning existing traffic into more qualified opportunities by fixing the offer, the path and the handling — before increasing spend.

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  • Paid Advertising & Media Buying

    Google, Meta and LSA campaigns built around cost per qualified lead and booked work, with tracking that survives an audit.

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  • Generative Engine Optimization (GEO)

    Make your expertise easier for AI-assisted search to discover, understand and cite, without sacrificing the search fundamentals people still rely on.

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Next step

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The audit produces the same structure for your business — challenge, approach and the metrics that matter.

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