Refund Policy

Our policy

NO VOLUNTARY REFUNDS. All payments for MYM services are final and non-refundable to the fullest extent permitted by law, except where an applicable signed agreement expressly provides otherwise or a refund is legally required.

This policy does not attempt to waive rights that applicable law does not allow to be waived, and it does not remove legitimate payment-dispute rights.

Fees covered

This policy covers all MYM service fees, including audit and assessment fees, setup and onboarding fees, strategy work, advertising and media management, content, website design and development, website recovery and rebuilds, CRM and automation work, AI-assisted tools, and monthly retainers.

Why payments are final

When you engage MYM, you are paying for professional time, reserved capacity and services performed, not for a guaranteed outcome. Work begins as soon as an engagement starts: planning, account access, audits, configuration and coordination all consume time that cannot be recovered. Our Terms explain that results depend on many factors outside our control, which is why fees are not tied to outcomes.

Because our prices are built around committed time and capacity, we set scope carefully before any payment is made. Before you sign, your proposal or statement of work should show the setup fee, any project milestones, the monthly retainer and the third-party costs you will fund directly. If anything is unclear, ask us before accepting; we would rather resolve questions about scope and deliverables up front than after work has begun.

Situations that do not create a refund

Refunds are not provided for client delays, lack of cooperation or missing access; missed meetings or no-shows; a change of mind; ending services or switching to another vendor; choosing not to implement our recommendations; or underperformance of campaigns, rankings or leads on its own.

Fees that have been earned, and costs that were validly approved and committed, are not recharacterized as unearned deposits. At the same time, MYM will not keep money that it is not lawfully owed.

Cancellation

Cancellation is prospective and follows the written agreement for your engagement. Where a signed agreement provides an exception, credit or refund right, that agreement controls. This policy does not create any guarantee, and it is not a consumer waiver.

This policy does not create any automatic renewal, penalty or extended term. Paid project phases and installments are milestones for a defined project, not a subscription. Monthly retainers cover the monthly service period stated in your agreement. Charges for a service period and any reserved capacity are earned or remain payable as provided in your accepted agreement and applicable law. Cancellation takes effect under the agreed notice and billing terms; it does not itself create a right to a voluntary refund.

Third-party spend and client funds

Advertising spend, software, hosting and other third-party charges are paid to those vendors. Whether any credit is available is decided by the provider under its terms. If MYM holds a separate client-funded advertising budget, any unused balance is accounted for according to your agreement and applicable law.

Correcting a duplicate charge, an unauthorized charge or a billing error is a correction, not a refund of service fees, and we will make those corrections promptly once confirmed.

If a deliverable does not meet the specification agreed in your statement of work, tell us in writing. We address nonconforming deliverables through the correction or completion process in your agreement. This does not exclude a remedy or refund expressly required by that agreement or applicable law.

Billing questions and disputes

If you believe there is a billing error, contact us through the contact page, call 480-442-9499, or write to Minding Your Media LLC, 151 W. Superstition Blvd #6911, Apache Junction, AZ 85120. Existing clients may also use the notice address in their agreement. Please include your business name and the invoice in question, and do not send payment card details through the website. Raising a billing question does not waive any right you have, and contacting us is not a promise of a discretionary refund.

When this policy applies

This version is effective September 29, 2026. It applies to agreements that incorporate it, and to new agreements when validly accepted or incorporated. It does not retroactively change the terms of an existing engagement or its termination.

This policy does not restrict your right to dispute a charge through lawful channels, and it does not limit honest reviews or feedback. See also our Terms & Conditions and Privacy Policy.