Legal
Case-value-aware marketing for firms that need signed cases, not form fills. Intake speed is usually the difference.
View industryAI Front Desk & lead recovery
Recover missed inquiries and move them toward a human handoff
Every call, form, and text your team misses gets answered and followed up until it books or a person takes over. Consent controls, human handoff and a weekly proof report are built into the service.
Best for teams that need consent-controlled text recovery, qualification and human handoff when calls, forms or texts are missed.
- Consent-controlled
- Human handoff
- Weekly proof reporting
Inbound recovery with human handoff
Missed inquiryCall, form, text or chat
Disclosed text responseConsent-controlled
Human ownerClear handoff
Regulated industries
Requirements are reviewed before deployment
Built for regulated industries — we scope security, data handling, and compliance requirements with your practice before deployment. Healthcare and legal deployments require a separate compliance review before go-live.
The cost of silence
Where inbound revenue disappears
Calls that never get answered
After hours, lunch rush, peak season. Unanswered inbound is the most expensive line item nobody reports on.
Tracking that quietly broke
Duplicated conversions, untagged forms, missing call events. Bad data leads to confidently wrong budget decisions.
Slow follow-up
Speed to first response decides who wins the lead. When contact happens hours later, the buyer has usually already spoken to someone else.
Outcomes
What this is measured on
Consent-controlled recovery
Configured human handoff
Weekly proof reporting
Packages & pricing
Recover, Recover + Book, Total Recovery
Each tier includes a stated one-time MYM Implementation & Onboarding fee. Every tier requires a fit review, approved knowledge, routing rules and written consent sign-off before anything goes live.
Recover
Monthly management · starting price
- Starting monthly service fee
- $497/month
- Separate one-time setup
- $1,500
- Starting first month (service + setup)
- $1,997
Best for: General and small businesses that need missed-call recovery and consented web-lead response without automated booking.
Included
- Missed-call text-back
- Consented web-lead response
- Human handoff
Start fit reviewFull scope, exclusions and responsibilities
What we review: Missed-call text-back; Web-lead response only when the form records checked SMS consent; Qualification by text and configured human handoff; Consent, STOP and quiet-hours records.
All inclusions: Missed-call text-back; Consented web-lead response; Human handoff; Consent, STOP and quiet-hours logs; Weekly proof report, beginning on day one.
Not included: Appointment booking; CRM sync; AI voice; Outbound calling at any tier.
You provide: Approved knowledge base and business details; Routing contacts and escalation recipients; Client texting number and call-routing requirements; Legal business name, EIN, business address and a live privacy/SMS policy page; Timely human follow-up when a contact is escalated to you.
MYM handles: Building and configuring the response workflow on your approved answers; Routing, escalation and notification setup; Staging test and launch only after your written approval.
Recover + Book
Monthly management · starting price
- Starting monthly service fee
- $997/month
- Separate one-time setup
- $2,500
- Starting first month (service + setup)
- $3,497
Best for: Law firms, home improvement, non-medical senior care and cosmetic med spas with a supported booking setup.
Included
- Everything in Recover
- Booking into the supported configured booking platform
- CRM logging through a supported integration after review
Start fit reviewFull scope, exclusions and responsibilities
What we review: Everything in Recover; Qualification against your booking criteria; Supported booking availability, rules and confirmations.
All inclusions: Everything in Recover; Booking into the supported configured booking platform; CRM logging through a supported integration after review; For other booking tools, a confirmed request sent to staff by text.
Not included: AI voice; Outbound calling at any tier; Automatic booking into unsupported tools.
You provide: Everything required for Recover; Supported booking access, availability and rules; Who owns each appointment type and how conflicts are handled.
MYM handles: Configuring qualification and supported booking behaviour; CRM logging and staff-notification wiring; Staging test and launch only after your written approval.
Total Recovery
PilotMonthly management · starting price
- Starting monthly service fee
- $1,997/month
- Separate one-time setup
- $4,000
- Starting first month (service + setup)
- $5,997
Best for: Law firms where after-hours calls are the documented leak and an inbound voice pilot is appropriate.
Included
- Everything in Recover + Book
- Inbound AI voice front desk
- Weekly proof reporting across the approved channels
Full scope, exclusions and responsibilities
What we review: Everything in Recover + Book; Inbound AI voice front-desk requirements; Configured human handoff and escalation; Voice usage measured during the pilot.
All inclusions: Everything in Recover + Book; Inbound AI voice front desk; Weekly proof reporting across the approved channels.
Not included: Outbound calling at any tier; Legal, clinical or financial advice; Healthcare or medical package deployment while that package is coming soon.
You provide: A complete, approved knowledge base; Escalation, regulatory and sensitive-matter handling requirements; Phone, SMS, supported booking and CRM requirements and access; Named stakeholders and written launch approval.
MYM handles: Configuration, routing, escalation and reporting setup; Coordinating the staging test with your stakeholders; Ongoing configuration changes within the agreed scope.
Pilot: inbound voice is tested on a demo line, not running for a live client. Voice, telephony, A2P and software allowances are confirmed before quote or activation; no minute cap is assumed.
Start fit review
Additional support, only when needed
We recommend additions only when the review shows a need. Required launch fixes are identified before you commit; optional additions need your approval. Work already included is never charged again.
- Nonstandard integrationsCustom scope · Quoted after review
- Extra locationsCustom scope · Quoted after review
- Usage and telephony, subject to verified capability before activationCustom scope · Quoted after review
Each tier has a one-time MYM Implementation & Onboarding fee. A2P, telephony, voice usage and software allowances require confirmation before quoting or activation. Supported integrations and registration timing are verified during review. No workflow activates until routing, knowledge, consent requirements and staging behaviour are approved.
Prices shown are starting points for the scope listed. One-time setup, project work, monthly management and third-party costs are shown separately. A no-cost fit review is not a full technical audit. When an assessment reveals work outside the package, we explain the requirement and agree the price before starting.
No guarantee of results
We commit to the agreed work, not a promised outcome. Rankings, traffic, lead volume or quality, bookings, revenue and advertising returns are not guaranteed. Results depend on your offer, budget, access, approvals, capacity and timely follow-up, as well as market and platform conditions. Read the Terms & Conditions.
Implementation & onboarding covers, as applicable
- Discovery and onboarding coordination
- Approved knowledge-base build and review
- Business details, FAQs, qualification and routing rules
- A2P 10DLC coordination and documentation
- CallRail or supported lead-source configuration
- Supported booking, CRM or webhook configuration where included
- Booking rules where included
- Staff handoff and escalation setup
- Staging tests, end-to-end QA, launch coordination and written approval
- Reporting and attribution setup
Availability by industry
Five configurations, with clear package boundaries
The demo explains all five configurations. Healthcare/Medical remains demo-only while its package is coming soon.
General
Missed calls and consented web leads, recovered by text
Recover for general and small businesses, with an upgrade to Recover + Book when a supported booking setup is confirmed.
- Missed-call text-back from the client texting number
- Web-lead response only with checked SMS consent
- After-hours and weekend coverage
- Human handoff, with optional supported booking on Recover + Book
Anything outside the approved knowledge base is routed to your team, not guessed.
Legal
Intake that answers before the next firm does
Recover + Book for intake and supported booking. Total Recovery is considered only when after-hours calls are the documented leak.
- Accident and injury intake capture
- Consultation booking into a supported configuration
- Urgent vs. routine triage
- Conflict-sensitive routing to staff
Intake only: no legal advice or case evaluation. Case-specific questions go to staff.
Healthcare/Medical
Demo available; healthcare package coming soon
The informational demo remains available, but the healthcare package is coming soon pending a separate patient-data and deployment-requirements review.
- Approved general-information answers in the demo
- Sensitive questions routed to staff
- No healthcare pricing or signup path
- Cosmetic med spa is available now without medical advice
No diagnosis or medical advice. Healthcare/Medical is demo-only and the package is coming soon.
Home Improvement
Project qualification before the truck rolls
Recover + Book for roofing, HVAC, plumbing, windows, landscaping and flooring: qualify the project and book when the scheduling setup is supported.
- Project type and scope qualification
- Service-area and timeline checks
- Estimate request booking where supported
- Emergency calls flagged for a person
No quotes or firm pricing are given unless your workbook explicitly approves the language.
Senior Living
Family inquiries handled with care, not a script
Recover + Book for non-medical senior-care providers: tour requests and family inquiries captured with the detail staff need.
- Supported tour booking and family inquiries
- Approved non-medical service questions
- Availability and next-step capture
- Warm handoff to your care advisors
Emotional or sensitive conversations are escalated to a person immediately, by design.
How it works
Four truthful channel paths
Direct booking requires a supported, confirmed scheduling setup. For other tools, a confirmed request goes to staff by text rather than being booked directly.
Calls
Supported / documented
A missed call triggers text-back from the client texting number. Direct-routed sends within 60 seconds; CallRail-routed sends within minutes of the call ending. Qualification continues by text, with human handoff and source data attached. We never robocall your leads.
Forms
Supported / documented
Text follow-up happens only when the form includes an SMS consent checkbox and the person checked it. Without that consent, the lead routes to staff and no text is sent.
Texts
Supported / documented
An inbound text starts or continues the conversation. STOP suppresses messaging immediately until START.
Chat
Configuration dependent
Chat answers approved information and hands sensitive questions to staff. After the first answer it can offer “text me to set up a time,” collecting a phone number and explicit SMS consent. It does not book inside chat.
What MYM needs from you
- Approved knowledge base
- Services, locations and hours
- Approved pricing and FAQ language
- Qualification rules
- Routing and escalation recipients
- Phone, SMS, chat, supported booking and webhook requirements as applicable
- Legal business name, EIN, business address and live privacy/SMS policy page
- Consent and compliance rules
- Staging test plus written launch approval
This complements existing call tracking and does not replace the client's phone setup. Supported call-tracking, booking, CRM and webhook connections are confirmed before quoting or activation. Other systems are not assumed compatible merely because they accept a webhook; no two-way sync to attribution platforms is claimed.
Not a generic chatbot
Consent, human handoff and proof
Every deployment starts with a knowledge-base workbook: your real services, locations, pricing language, FAQs, qualification criteria and routing instructions.
Consent controls
Form text-back requires a checked SMS consent box. Every lead keeps a consent record, STOP applies immediately and quiet hours are enforced.
Human handoff
Unknown, sensitive, legal or medical questions go to a person according to the routing rules you approve.
Weekly proof report
The first report arrives on day one, followed by a weekly record of what was handled, booked and escalated.
Approved knowledge
Services, locations, pricing language, FAQs and qualification criteria are approved before launch. Unsupported answers are not invented.
Supported connections
Call tracking, booking and CRM connections are confirmed for each deployment. Unsupported booking tools receive a request for staff follow-up rather than an automatic booking; a webhook alone does not guarantee compatibility.
Staged approval before launch
You review the knowledge base, scripts, data handling and routing in staging. Nothing goes live until the agreed requirements are documented and you sign off.
Attribution
Source data travels with the lead
Attribution is preserved on the lead record without claiming unsupported two-way synchronization.
CallRail source, campaign and UTM data travels with the lead record
Chat carries the page UTM values and gclid
Forms carry source, campaign, UTM and gclid values when configured
The service does not claim to write data back into CallRail, analytics or attribution platforms
How launch works
Nothing goes live until you approve it
Four steps, in order. The one-time MYM Implementation & Onboarding fee covers the applicable setup work, and A2P registration sets the go-live date.
01
Approved knowledge base
Your services, locations, pricing language, FAQs, qualification criteria, boundaries and routing instructions, captured and approved by you.
02
Business and consent details
Legal business name, EIN, business address, a live privacy/SMS policy page, routing contacts and supported booking or webhook requirements.
03
A2P registration and staging test
A2P 10DLC registration is required, usually takes 2–7 business days and sets the go-live date. Stakeholders test every approved path in staging.
04
Written launch approval
Nothing goes live until you approve it in writing. Early deployments run as a controlled soft launch with close review.
By industry
What you provide — and what you stop doing by hand
Availability and boundaries differ by industry. Healthcare/Medical is demo-only while its package is coming soon.
General MYM
You provide
- Services, hours, locations and approved pricing language
- FAQs and qualification rules
- Routing and escalation contacts
- Phone, supported booking and CRM requirements
What you no longer do by hand
- Manually handling every routine missed call once configured
- Typing the same first response to every web enquiry
- Losing after-hours enquiries to voicemail
Recover is available now; upgrade to Recover + Book when booking is wanted.
Law Firms
You provide
- Practice areas and case types the firm accepts
- Intake questions and urgency or escalation rules
- Supported consultation availability and staff routing
- Approved disclaimer language
- Phone, supported booking and CRM requirements
What you no longer do by hand
- Personally answering every missed call after hours
- Manually asking the same first-round intake questions
- Routing every routine inquiry by hand once configured
Recover + Book is the standard fit. Total Recovery is considered only where after-hours calls are the leak. Intake only; no legal advice or case evaluation.
Healthcare/Medical
You provide
- Approved services, pricing language, locations and hours
- Demo questions and what requires staff involvement
- Clinical and sensitive-matter boundaries
- Patient-data requirements for future review
What you no longer do by hand
- Nothing yet: the informational demo is available, but the healthcare package is not offered
Package coming soon pending the patient-data decision. No pricing or signup path; no diagnosis or medical advice.
Home Improvement
You provide
- Service areas and project types
- Minimum job size or qualification criteria, if used
- Estimate and supported booking rules, plus staff routing
- Booking, CRM and phone requirements
What you no longer do by hand
- Chasing every missed call manually
- Repeating the same qualification questions all day once configured
Recover + Book is available. No firm quotes or pricing commitments unless approved language explicitly allows them.
Senior Living
You provide
- Care types, locations and approved care-level language
- Supported tour and consultation availability
- Family FAQs and sensitive escalation rules
- Routing contacts for care advisors
What you no longer do by hand
- Manually responding to every routine first inquiry after hours once configured
- Losing family enquiries that arrive at evenings and weekends
Recover + Book is available for non-medical providers only. Emotional, complex or sensitive conversations escalate to a person.
Standards and reporting
What MYM commits to once you are live
Operating standards for MYM AI Front Desk clients. No revenue, lead-volume or booking outcome is guaranteed.
99%+ monthly availability
Direct-routed calls and consented forms send within 60 seconds; CallRail-routed missed calls send within minutes of the call ending
Configured handoff plus consent, STOP and quiet-hours logs
Configured human handoff for anything outside approved boundaries
Weekly proof report, with the first report delivered on day one
Fair use and consent
Messaging limits stay explicit
Maximum three unprompted messages per contact in 24 hours; active replies are not capped
STOP suppresses messaging immediately until the contact sends START
Quiet hours are enforced and a consent record is retained for every lead
Total Recovery voice minute caps will be set from real usage with 30 days notice
Security and operations
The controls included in the service
US server
HTTPS in transit and disk encryption at rest
Role-based administration with per-client scoping
Full audit trail of messages, escalations and administrative actions
External uptime monitoring every five minutes
Daily backups plus daily off-server snapshots retained for seven days
Before any chat starts
This is an automated assistant, not a medical or legal professional. No attorney-client or provider-patient relationship is created. Do not submit medical details, case facts, or other sensitive personal information. Read the MYM privacy policy.
Where we run it
AI Front Desk by vertical
Coverage is the same; the qualification criteria and routing change by vertical.
Healthcare & Medical
Elective and cash-pay healthcare growth: consult-driven demand, tracked bookings, and credible messaging reviewed against practice requirements.
View industryHome Improvement
Contractor and home-services demand generation measured in booked estimates and closed jobs, by service line and service area.
View industry
FAQ
AI Front Desk questions
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Find out how many leads you're losing
The audit quantifies missed inbound before you spend another dollar on traffic.