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Healthcare engagement

Dr. Todd Malan / Innovative Cosmetic Surgery: booked out for surgery through year-end

An elective-surgery practice ran a multi-site web environment with no consistent measurement of the calls, forms and paid campaigns each property was producing.

Figures cover Historical 2019 engagement · last updated from the October 2019 client/team feedback.

Client-reported surgery schedule booked out

Through year-end

Client-reported surgery schedule booked out

Client/team feedback in October 2019 reported Dr. Malan booked out for surgery through the end of December and described lead quality and the day positively. This is a historical operational outcome, not a current-performance or clinical-outcome claim. The report's $88,600 CallRail value remained unconfirmed and is excluded.

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From the report

What the reporting shows

MYM August and October 2019 reporting plus client/team feedback; historical engagement.

Call performance, SmartLipo Institute

  • 87 calls (+770% vs prior period)
  • 76 new calls (+744.4%)
  • 77 unique callers (+755.6%)
  • 45 answered calls (+542.9%)
  • 42 missed calls were also visible in the same report
  • $33,600 call value shown in the report — reported call value, not closed revenue

Search and paid, reported period

  • Google Search Console: 51,304 impressions and 295 clicks
  • Search/SEO score shown as 92
  • Google Ads: 36 phone calls (+1700%), 22 conversions
  • $4,312.01 reported cost at $269.50 cost per conversion on the dashboard for that period

Why the missed calls matter

  • The same report highlighted missed calls and follow-up gaps alongside the growth
  • That finding is exactly why MYM now treats lead handling and follow-up as part of the growth system, not an afterthought

The engagement

Challenge and approach

What the business was up against, and what the work focused on.

Challenge

An elective-surgery practice ran a multi-site web environment with no consistent measurement of the calls, forms and paid campaigns each property was producing.

Approach

Web and SEO work across a 6+ site environment, paid search, conversion tracking through Tag Manager and CallRail, landing pages, review management, email/CRM planning and monthly reporting.

Services involved

The work behind this engagement

  • SEO & Local Search

    Technical, content and local search work aimed at qualified demand — not vanity rankings for keywords that never convert.

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  • Paid Advertising & Media Buying

    Google, Meta and LSA campaigns built around cost per qualified lead and booked work, with tracking that survives an audit.

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  • Website Development

    Fast, crawler-visible, conversion-focused sites. Built to be measured, maintained and defended — not rebuilt every 18 months.

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Next step

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